67737234_2452278045017646_8254936093623844864_o.jpg

EDUCATIONS

rochester INSTITUTE of technology

Bachelor of Science degree in Information Technology
B. Thomas Golisano College of Computing and Information Sciences
Rochester Institute of Technology, Rochester, New York
Graduated December 2013

National Technical Institute for the Deaf

Associate Science degree in Information & Computing Studies
National Technical Institute for the Deaf, Rochester, New York
Graduated December 2011

CERTIFICATIONS

Comptia A+ (Depot Technician)

Certificate ID: QLMJCFRFZB1EY48Q

Comptia security+

Excepted to receive by October 30, 2019

Amazon web service Cloud Practitioner

Excepted to receive by October 30, 2019

JOB EXPERIENCES

Apple, INC

Technical Support (Starting in September 2019)

Assess customers’ support needs when they arrive, then provide solutions or refer them to other team members. Work on majority of iPhone, iPad, Apple Watch, and Beats products.

Communication Service for the Deaf

Web Developer (March 2017 - December 2018)

Front-end leader in web development ranging in small new businesses and established companies. Led a team of creative members, visual designers, motion graphics artists and account executives to ensure the clients' finished product met with their complete satisfaction.

  • Designed and developed a multiple internal and external website including user interfaces and interactive features using CMS tool to ensure accessibility for people with disabilities, as well as to increase social media traffic for increased revenue.

  • Acted as a liaison for internal customers and external clients to identify their business needs and provided methods to improve web site’s functionality to increase user satisfaction and produce more revenue via marketing consultant.

Harris Corporation, Tactical Communications

QA in Software Engineering (Jan 2015 - March 2017)

Worked closely with software engineers and quality assurance testers to identify system bugs and improve firmware to eliminate performance loss when using their equipment

  • Provided detailed quality assurance reports on multiple Harris radio equipment to improve and optimize performance of their firmware.

  • Implemented and trained employees on how to use various devices, load firmware and use bug- tracking software.

Rochester Institute of Technology

Adjunct Faculty Member (August 2014 - August 2017)

Taught 60+ students for the past three years in web development and provided experiential knowledge of HTML5 and CSS3 language to empower and help them develop their creativity. Counseled and worked with students to prepare for the challenges and responsibilities of college life. Students on completion of course were able to create compelling websites and were well-prepared for their next course.

Convo Relay

Technical Support (March 2016 - August 2016)

Be available to assist Convo users by answering product and service questions through VP, Email, and LiveChat. Made recommendations and shared information about our products and services. Recommended potential products or services to management by collecting Convo users information and analyzing their needs. Prepared product and service reports by collecting and analyzing Convo users information.Contributed to team effort by accomplishing related results as needed

Sorenson communications

Technical Support (Jan 2014 - Jan 2015)

Delivered excellent service / support to end-users using and operated videophone software, via remote connection or over the Internet. Diagnosed and resolved technical hardware and software issues involving Internet connectivity, router, computer, and videophones


University INternships

Dow CHEMICAL

.NET Web Developer (Summer 2013) - Philadelphia, PA

Bureau of Labor Statistics

Database Administrative (Summer 2012) - Washington DC

Cisco Systems

Accessibility Software Engineering (Summer 2011) - San Jose, CA


Download My Resume Here

Photo credits to Julian Simons.