Samuel Sandoval is an IT specialist with 5+ years of professional experience with private and non-profit organization in web development, quality assurance, and technical support. Obtained a Bachelor of Science in Web Development and Mobile Application at Rochester Institute of Technology.
Communication Service for the Deaf
Web Developer (March 2017 - December 2018)
Front-end leader in web development ranging in small new businesses and established companies. Led a team of creative members, visual designers, motion graphics artists and account executives to ensure the clients' finished product met with their complete satisfaction.
Designed and developed a multiple internal and external website including user interfaces and interactive features using CMS tool to ensure accessibility for people with disabilities, as well as to increase social media traffic for increased revenue.
Acted as a liaison for internal customers and external clients to identify their business needs and provided methods to improve web site’s functionality to increase user satisfaction and produce more revenue via marketing consultant.
Harris Corporation, Tactical Communications
QA in Software Engineering (Jan 2015 - March 2017)
Worked closely with software engineers and quality assurance testers to identify system bugs and improve firmware to eliminate performance loss when using their equipment
Provided detailed quality assurance reports on multiple Harris radio equipment to improve and optimize performance of their firmware.
Implemented and trained employees on how to use various devices, load firmware and use bug- tracking software.
Rochester Institute of Technology
Adjunct Faculty Member (August 2014 - August 2017)
Taught 60+ students for the past three years in web development and provided experiential knowledge of HTML5 and CSS3 language to empower and help them develop their creativity. Counseled and worked with students to prepare for the challenges and responsibilities of college life. Students on completion of course were able to create compelling websites and were well-prepared for their next course.
Technical Support Tier 2
Delivered excellent service / support to end-users using and operated videophone software, via remote connection or over the Internet. Diagnosed and resolved technical hardware and software issues involving Internet connectivity, router, computer, and videophones
Be available to assist Convo users by answering product and service questions through VP, Email, and LiveChat. Made recommendations and shared information about our products and services. Recommended potential products or services to management by collecting Convo users information and analyzing their needs. Prepared product and service reports by collecting and analyzing Convo users information.Contributed to team effort by accomplishing related results as needed
National Technical Institute for the Deaf
Associate Science degree in Information & Computing Studies
National Technical Institute for the Deaf, Rochester, New York
Graduated December 2011
rochester INSTITUTE of technology
Bachelor of Science degree in Information Technology
B. Thomas Golisano College of Computing and Information Sciences
Rochester Institute of Technology, Rochester, New York
Graduated December 2013